In May 2018, I interviewed Lauren Lucchese who was the AI Head at Capital One. It was such a fascinating and learning experience for me when she says:
One of our main design challenges here is to uncover the most natural language for that experience (i.e., the actual words customers use to describe what they want to do.). There are multiple ways we can gather this kind of data, but one of the most important remains engaging our customers in emotional conversation early on in the design process.
In OUTCOME, come how Abhay Vohra, Alok Diwan, Bhavish Sood, and Rajesh Khurana share their experiences for how you can connect the dots while designing for AI.
You may need it in the next 3 months and then you will fondly remember being there in OUTCOME.
Give yourself a chance.