Know about Bhavish Sood at his LinkedIn and Twitter profiles.
Bhavish's session details
Time: To be decided
Customer Experience Meets User Experience
Building customer facing systems and applications require serious common sense. In this wide ranging presentation style workshop the authors highlight the approaches and best practices. We will also highlight live examples of applications that do not follow common sense approaches.
- Why user journey mappings are important before building.
- Live examples of applications that do not offer good UX rules and hence lead to poor customer experience.
- Case studies from around the world