UX that scales for the narrative
User research. Design systems. Taxonomy and architecture. Brand voice. Customer success. Business goals. Onboarding. Dark patterns. Churn rate.
UX shapes. Together we can shape it and share it better. Read the Outcome story on Medium.
We are absolutely delighted to share a few speakers who are presenting at Outcome 2020.
See the description of each session in the program, including the videos where the speakers share the possible takeaways for you in their sessions.
09:00am to 09:30am
Registrations, morning tea and greetings
09:30am to 09:45am
Welcome to Outcome
09:45am to 10:30am
Designing Stellar User Experiences that Combine Human Imagination and AI
Interleaved with human imagination, AI-enabled experiences have the potential to transform lives at a pace and scale never seen before. This session seeks to provide a multi-dimensional view to this emerging landscape for UX practitioners to use AI in delivering digital solutions that expand the limits of what’s possible.
10:30am to 11:15am
Show, Don’t Tell: Align through Vision Stories
Even with multiple tools–vision statements, jobs to be done, user journeys, and more, the vision can slip out of focus as priorities shift and scope gets cut. With a vision story, we weave a narrative that brings the user’s experience of the product, and their emotional connection to it, to life.
11:15am to 11:45am
Tea break and snack
11:45am to 12:30pm
The 3 Key Principles of Creative Leadership
12:30pm to 01:15pm
Designing Immersive Digital Stories, for AR, VR, MR
As designers, we are currently faced with the challenge of bringing our skillset to the physical world. This talk showcases some techniques and resources when it comes to prototyping an immersive experience. We will also touch on how to structure and communicate Information Architecture within a spatial environment, as well as how to validate a VR/AR/MR prototype.
01:15pm to 02:15pm
02:15pm to 03:00pm
To be announced
03:00pm to 03:45pm
Customer Experience Meets User Experience
(a) Why user journey mappings are important before building. (b) Live examples of applications that do not offer good UX rules and hence lead to poor customer experience. (c) Case studies from around the world
03:45pm to 04:15pm
04:15pm to 05:00pm
Zooming in on Mobile “Push” Content Strategy
Mobile push content types, such as notifications and text messages, are powerful but tricky weapons in your arsenal that contribute to the success of your customer stories. This session will empower you to build your mobile push content strategy in a cohesive, sustainable manner.
05:00pm to 05:15pm
Thank you note, and tea
Credits to all the participants, speakers, sponsors, volunteers, vendors, and the support teams.