Know about Bhavish Sood at his LinkedIn and Twitter profiles.
Bhavish's session details
Time: 02:15pm to 03:00pm
Customer Experience Meets User Experience
Building customer facing systems and applications require serious common sense. In this wide ranging presentation style workshop, Bhavish highlights the approaches and best practices, and some common sense approaches around designing products.
- Why user journey mappings are important before building.
- Live examples of applications that do not offer good UX rules and hence lead to poor customer experience.
- Case studies from around the world